Refund policy
- As a retailer of handmade perishable food items, we are unable to accept returns. However, we are here to provide the best possible experience for every customer. If you have any problems with your order, please contact us so we can assist.
- We offer a No-Melt Promise service. If your chocolate arrives melted due to hot weather, we will replace it. Please contact our Customer Support within (24) hours of receipt, with a detailed description and photograph(s) evidencing this, for assistance with a replacement or exchange.
- Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. Rami Chocolates reserves the right to limit replacements.
- Refunds are not offered. We will either reship the item or replace it with another of equal value.
- Our guarantee is valid only on correctly addressed orders on the first delivery attempt.
- We cannot guarantee the condition of the package if the carrier reroutes your order. We will ship your order to the shipping address(es) you provide.
- We are not responsible for failed deliveries when: you provide an incorrect or outdated address, when your address does not contain a valid suite or apt
- number when one is necessary or when your recipient is out of town or not available.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment. The extended transit time during the return may damage and/or spoil the items. Rami Chocolates may at their sole discretion deem the returned items as unsuitable for redelivery and any new replacement order shall be at the customer’s expense.